CIS102, Customer Service, Difficult Customers

Please discuss a difficult situation. (Project 5-3) Also, respond to a fellow student's post. (Utilize empathy, where possible...don't forget acknowledge another's emotion!)

Lessons learned from case study

Please comment on case study shown con class #3.

CIS102

Waht are your greatest distractions? TV, Video Games? Do you see value in reducing the amount of time spent on these distractions? Will you implement and why do you feel you need to?

The Persuaders

Please post a critique of the movie.